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| Answering all your questions | |
Does the item come with instructions ?
If they are any instruction for the Toy or Game that you are looking at,
they will be shown on the "Full Item Info"
for that item.
If you know the catalogue number this may be typed into the "Catalogue
GO" box at the top of every page or you may click the "Full
Item Info " button found on the items Listing page.
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How do I buy an Item ?
Buying items is very easy.
After you have looked around at our site, choose an item that you would like
by clicking on the
More info... link.
Below the item, choose or fill in any information required, eg:-
How do I Delete an item from my Basket
?
Deleting an item from your Basket is very easy.
Select which item/s you would like to delete buy ticking their box "
" in the Delete Item colum shown in RED
Then click "
" Button.
Your page will refresh and your changes will be made.
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How do I Recalculate the basket Total after
I have made a change ?
Recalculating your Basket is very easy.
After making an alteration to the Number of items colum, tick the recalculate
box "
" Then click the "
" Button.
Your page will refresh and your changes will be made.
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How do I pay for the items in my Basket
?
When you have finished shopping and you have checked the items in your Basket
are correct.
You simply click on the "
" button, this will then guide you through a step by step process to buy your
chosen items.
You will have the option the buy On-Line or by Cheque
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How do I remake a payment if my card is not accepted ?
(Note:- You don't have to register your
card or even have an account
to make a payment through PayPal)
If you have chosen to pay by credit card and you have had trouble making a
payment eg, you have forgot your Paypal password or your card is not accepted,
then simply go to your e-mail account and use the repayment link located under
the heading (MAKING A NEW PAYMENT:-) found in your acknowledgement e-mail
of your order.
This will also take you through the simple steps of remaking your payment.
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Pay On-Line ?
You can pay for your items On-Line.
We use PayPal.
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This is an independent Company specializing in Secure On-Line Credit card payments.
We DO
NOT keep any of your personal credit card information on
our servers.
When you get to the Checkout pages you can read more information about PayPal
On-line Payments.
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Pay by Cheque ?
You can pay for your items by Cheque
When you get to the Checkout pages you can read more information about Cheque
Payments.
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Pay Direct Bank Payment ?
You can pay for your items at your local bank
When you get to the Checkout pages you can read more information about Direct
Bank Payments.
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How
much do I pay for delivery ?
At Birchwood crafts
we always try to keep delivery costs down, we offer a sliding scale delivery
system that goes on the weight of your order. See Delivery
costs..
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How long does it take for my order to be
delivered ?
This will depend on how you pay for your order.
On-Line: After we have confirmed your
on-line payment, normally 24 hour or less. your order will be dispatched straight
away.
Direct bank payment: After we have confirmed
your direct bank payment in our account (Normally 1 working day after receiving
it), your order will be dispatched.
Cheque: After we have received your cheque
payment and it has cleared in our account (Normally 5 working days), your order
will be dispatched.
Note: If you order any personalised
items, eg (with a name on, etc) this may delay your order by 1-2 working days.
For more information about delivery times and costs
See Delivery
costs..
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Change of Heart ?
If you have a 'Change of Heart' about your purchase within 21 Days, you can
send your item/s back and we will refund the item/s cost.
This is subject to the item/s condition and type.
'Change of Heart' is Not avaialable for any goods that have been personlised.
See Terms
and Conditions
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Making a Return ?
If you would like to Return any item purchase within 21 Days, due to faults, Change of Heart, etc.
Please see our Returns section in our:-
Terms
and Conditions
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Special Offers ?
We have many Special Offers.
Please click the "Special Offers" red button on any page of the
site for the full list.
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I Don't have an E-mail Account ?
This would definitely be a problem..! But not to worry.
You can get a FREE E-mail account from
Hotmail.com or any other web based E-mail service provider, you will have to
fill out a very short registration form then your new E-mail address will be
active. When you register for your FREE
E-mail account, take care to note if you have to login every 30 days or so to
keep it active, this is normally the case.
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Will
I be able to make a Copy of my Order ?
Yes you can.
When you have entered your details into the Checkout pages you be prompted to
print a copy of your Order.
Look out for this Button "
".
This will take you to a Page where you can make a Printer
Friendly copy of your order.
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| Info Buttons : |
Santa Stop... Name on FREE
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Items
Sub-Total £ 0.00 Delivery £ 0.00 Total £ 0.00 |
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