Cat No:

Answering all your questions

Please choose from the below list to help answer your questions :-
  • Does the item come with instructions ?
  • How do I buy a Item ?
  • Where do i put my discount codes in ?
  • How do Delete an item from the Basket ?
  • How do I Recalculate the Basket Total ?
  • How do I pay for items in my Basket ?
  • How do I remake a payment if my card is not accepted ?
  • Pay On-Line ?
  • Pay by Cheque ?
  • Pay by Direct Bank Payment ?
  • How much do I pay for delivery ?
  • How long does it take for my order to be delivered ?
  • Change of Heart ?
  • Return an item ?
  • Special Offers ?
  • I Don't have an E-mail account ?
  • Will Ibe able to make a Copy of my Order ?

  • Does the item come with instructions ?
    If they are any instruction for the Toy or Game that you are looking at,
    they will be shown on the "Full Item Info" for that item.
    If you know the catalogue number this may be typed into the "Catalogue GO" box at the top of every page or you may click the "Full Item Info " button found on the items Listing page.
    ..................................................................................

    How do I buy an Item ?
    Buying items is very easy.
    After you have looked around at our site, choose an item that you would like by clicking on the
    More info... link.

    Below the item, choose or fill in any information required, eg:-

  • Name on free(some gifts only)
  • Colour (if requested)
  • Amount

  • Then just click on the " " Button.
    You will then be taken to the View Basket page, where you can check on the item that you have just selected.
    You can choose as many items as you would like, before going to the Checkout.
    ..................................................................................

    Where do i put my discount codes in ?
    You simply put your discount codes into the boxes at the top of the Shopping Basket Page then click submit and follow any other instructions that we may provide.
    see image below:-
    >

    ..................................................................................

    How do I Delete an item from my Basket ?
    Deleting an item from your Basket is very easy.

    Select which item/s you would like to delete buy ticking their box " " in the Delete Item colum shown in RED
    Then click " " Button.
    Your page will refresh and your changes will be made.
    ..................................................................................

    How do I Recalculate the basket Total after I have made a change ?
    Recalculating your Basket is very easy.

    After making an alteration to the Number of items colum, tick the recalculate box " " Then click the " " Button.
    Your page will refresh and your changes will be made.
    ..................................................................................

    How do I pay for the items in my Basket ?
    When you have finished shopping and you have checked the items in your Basket are correct.
    You simply click on the " " button, this will then guide you through a step by step process to buy your chosen items.
    You will have the option the buy On-Line or by Cheque
    ..................................................................................

    How do I remake a payment if my card is not accepted ?
    (Note:- You don't have to register your card or even have an account
    to make a payment through PayPal)

    If you have chosen to pay by credit card and you have had trouble making a payment eg, you have forgot your Paypal password or your card is not accepted, then simply go to your e-mail account and use the repayment link located under the heading (MAKING A NEW PAYMENT:-) found in your acknowledgement e-mail of your order.
    This will also take you through the simple steps of remaking your payment.
    ..................................................................................

    Pay On-Line ?
    You can pay for your items On-Line.
    We use PayPal.
    This is an independent Company specializing in Secure On-Line Credit card payments. We DO NOT keep any of your personal credit card information on our servers.
    When you get to the Checkout pages you can read more information about PayPal On-line Payments.
    ..................................................................................

    Pay by Cheque ?
    You can pay for your items by Cheque
    When you get to the Checkout pages you can read more information about Cheque Payments.
    ..................................................................................

    Pay Direct Bank Payment ?
    You can pay for your items at your local bank
    When you get to the Checkout pages you can read more information about Direct Bank Payments.
    ..................................................................................

    How much do I pay for delivery ?
    At
    Birchwood crafts we always try to keep delivery costs down, we offer a sliding scale delivery system that goes on the weight of your order. See Delivery costs..
    ..................................................................................

    How long does it take for my order to be delivered ?
    This will depend on how you pay for your order.
    On-Line: After we have confirmed your on-line payment, normally 24 hour or less. your order will be dispatched straight away.

    Direct bank payment: After we have confirmed your direct bank payment in our account (Normally 1 working day after receiving it), your order will be dispatched.

    Cheque: After we have received your cheque payment and it has cleared in our account (Normally 5 working days), your order will be dispatched.

    Note: If you order any personalised items, eg (with a name on, etc) this may delay your order by 1-2 working days.
    For more information about delivery times and costs
    See Delivery costs..
    ..................................................................................

    Change of Heart ?
    If you have a 'Change of Heart' about your purchase within 21 Days, you can send your item/s back and we will refund the item/s cost.
    This is subject to the item/s condition and type.
    'Change of Heart' is Not avaialable for any goods that have been personlised.
    See Terms and Conditions
    ..................................................................................

    Making a Return ?
    If you would like to Return any item purchase within 21 Days, due to faults, Change of Heart, etc.
    Please see our Returns section in our:-
    Terms and Conditions
    ..................................................................................

    Special Offers ?
    We have many Special Offers.
    Please click the "Special Offers" red button on any page of the site for the full list.
    ..................................................................................

    I Don't have an E-mail Account ?
    This would definitely be a problem..! But not to worry.
    You can get a FREE E-mail account from Hotmail.com or any other web based E-mail service provider, you will have to fill out a very short registration form then your new E-mail address will be active. When you register for your FREE E-mail account, take care to note if you have to login every 30 days or so to keep it active, this is normally the case.
    ..................................................................................

    Will I be able to make a Copy of my Order ?
    Yes you can.
    When you have entered your details into the Checkout pages you be prompted to print a copy of your Order.
    Look out for this Button " ".
    This will take you to a Page where you can make a Printer Friendly copy of your order.

    ..................................................................................

  • Does the item come with instructions ?
  • How do I buy a Item ?
  • How do Delete an item from the Basket ?
  • How do I Recalculate the Basket Total ?
  • How do I pay for items in my Basket ?
  • How do I remake a payment if my card is not accepted ?
  • Pay On-Line ?
  • Pay by Cheque ?
  • Pay by Direct Bank Payment ?
  • How much do I pay for delivery ?
  • How long does it take for my order to be delivered ?
  • Change of Heart ?
  • Return an item ?
  • Special Offers ?
  • I Don't have an E-mail account ?
  • Will Ibe able to make a Copy of my Order ?
  • .




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