What information we hold about you
If you have bought something from us, we will have your name, e-mail address, phone number, (mobile & Fax Number, Optional) and your mailing address. If you choose to deliver items to a third-party (such as a friend) we will have their name and address.
This Information is only used to help us deliver the parcels and contact you.
If you have requested a Reminder or if you have been Recommended to our site by someone, we will have your email address and name.
What we do with your information
We also maintain an order history of your purchases. This allows us to offer you a reward for purchases, send you special offers or inform you of new products. This will be sent out in the form of a monthly e-mail News letter and the occasional "Minimail". These may be sent out using your e-mail and or postal address.
These are only sent to you if you have been recommended to our site, if you have requested a Reminder or if you have made a purchase.
To unsubscribe (Newsletter)
If you don't want to receive these offers, or our occasional newsletter, simply type your email address below and submit.
Note: This must be the e-mail address that you used while on our site (for your order etc)
How do I return an item?
Simply E-mail us at firstname.lastname@example.org with your order reference number, contact details and reason for returning your item(s). One of our customer support team will issue you with a Returns Authorisation Code that will enable us to process your return quickly and efficiently. You Must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return. Please read below for more information.
Faulty or defective items: If you return an item because of an error on our part, or it is defective, we will be happy to exchange the item or give you a full refund provided the item(s) are returned to us within 21 days of purchase, although we will not be responsible for the return postage costs. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping.
Change of heart: Goods returned to us because of a change of heart must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, eg gift wrapping and delivery cost. We will not be able to refund the cost of delivery charges you paid for when ordering the goods. The item(s) must be returned within 21 days of purchase. When first opening your purchase, please do so carefully somewhere clean and safe - we can't replace muddy, scratched, damaged, torn or grass-stained Items. (Note "Change of heart" does not apply to personalised items)
Perishable or Personalised goods: We are unable to accept returns of perishable or personalised goods. You are responsible for all spellings of words and names submitted on our site to personalise your goods eg (name on FREE). We would advise you to double check all spellings before submitting your order.
Returning a gift: We are happy to exchange faulty or defective products that have been sent as a gift. If you are returning an item but would like to exchange it for something else and you’re not sure what, we are happy to issue a gift voucher for the value of the item you are returning. If a refund is required however, please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser and will not include the postage and packaging costs. The item(s) must also be returned within 21 days of purchase.
Items lost in transit: We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery if in any doubt.
Refunds, replacement and exchanges: Refunds For items that are defective or faulty and sent back to Birchwood Crafts within 21 days or the result of a Change of Heart and sent back to Birchwood Crafts within 21 days, a refund, replacement or exchange will be processed within approx 7 working days of receipt of the returned item(s) by Birchwood Crafts. A refund will be made in the same form of payment that was used to make the initial purchase or by cheque made payable to the purchaser of the item as stated on the invoice.
Please note, in all instances Birchwood Crafts shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
Birchwood Crafts takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to e-mails within one working day of receipt, whether they're enquiries or, heaven forbid, complaints. All your feedback is appreciated, although we prefer good news!
Please use our Help & FAQ page as a first port of call, if your query can not be answered please do not hesitate to e-mail us.
To send an E-mail, please us our 'Contact us' form, Click HERE
All website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright Birchwood Crafts and its affiliates or their content and technology providers.
All Rights Reserved
Any use of materials on this website -- including reproduction for purposes other than those noted above, modification, distribution, or re-publication -- without the prior written permission of Birchwood Crafts is strictly prohibited.
Birchwood Crafts and Birchwoodcrafts.co.uk are either trademarks or registered trademarks of Birchwoodcrafts.co.uk. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.
Conditions of Website Use
Copyright All website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright Birchwood Crafts and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Web site -- including reproduction for purposes other than those noted above, modification, distribution, or re-publication -- without the prior written permission of Birchwood Crafts is strictly prohibited.
Governing Law and Contract Formation
The technical steps required to create the contract between you and us are as follows:
Refusal of Transaction
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
TO THE FULLEST EXTENT PERMITTED AT LAW, Birchwood Crafts IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Birchwood Crafts DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted
at law, neither Birchwood Crafts nor any of its affiliates, employees or other
representatives will be liable for damages arising out of or in connection with
the use of this Web site or the information, content, materials or products
included on this site. This is a comprehensive limitation of liability that
applies to all damages of any kind, including (without limitation) compensatory,
direct, indirect or consequential damages, loss of data, income or profit, loss
of or damage to property and claims of third parties. For the avoidance of doubt,
Birchwood Crafts does not limit its liability for death or personal injury to
the extent only that it arises as a result of the negligence of Birchwood Crafts,
its affiliates, employees or other representatives.
By using our web site you consent and agree to our terms and conditions as stated above.